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Friday, December 12, 2008

Knowledge Management

For everything you wanted to know on building leadership and management, refer Shyam Bhatawdekar’s website:

(Refer our High Quality Management Encyclopedia “Management Universe” at:

It will be a good idea also to refer to: (Organization Development- OD) and (Learning Organization)

Introduction to Knowledge Management: Definition

Range of practices:

  • To identify
  • To create
  • To represent
  • To distribute knowledge

For reuse and learning.

Across the organization.

Tied to organizational objectives for achievement of specific business outcomes.

Knowledge Management Relates to

  • Intellectual capital and the knowledge worker in the knowledge economy
  • Idea of the learning organization
  • Various enabling organizational practices such as communities of practices and corporate yellow page directories for accessing key personnel and expertise
  • Various enabling technologies such as knowledge bases and expert systems, help desks, corporate intranets and Internets, content management, wikis, and document management.

Data, Information, Knowledge and Wisdom

  • Collection of data is not information.
  • Collection of information is not knowledge.
  • Collection of knowledge is not wisdom.
  • Collection of wisdom is not truth.

Information relates to description, definition or perspective (what, who, when, where).
Knowledge comprises strategy, practice, method or approach (how).
Wisdom embodies principle, insight, moral or archetype (why).

Data and Information

  • Data is out of context number(s) or narration.
  • Information is the data or narration within a context.



Principal $100 in my account,
Bank pays 5% interest yearly,
At the end of one year the bank will compute the interest of $5 and add it to my principal and I will have $105 in the bank.

This pattern represents knowledge: Allows me to understand how the pattern will evolve over time and the results it will produce. If I deposit more money in my account, I will earn more interest, while if I withdraw money from my account, I will earn less interest.

But, if someone asks whether the bank will continue with the same interest rate for the next 5 years, I would say, "It depends!" That’s because I do not have knowledge about it.

Value of Knowledge: Establishing Patterns
  • Data doesn't predict trends of data.
  • What predicts trends of data is the activity that is responsible for the data.
  • For example if I have to estimate the sales for next quarter, I would need information about the competition, market size, extent of market saturation, current backlog, customer satisfaction level associated with current product delivery, current production capacity, the extent of capacity utilization, and a whole host of other things.
  • When I am able to amass sufficient data and information to form a complete pattern that I understood, I would have knowledge, and would then be somewhat comfortable estimating the sales for next quarter.

Knowledge Capture Stages

Knowledge may be accessed or captured at three stages:

  • Before knowledge-related activities
  • During knowledge-related activities
  • After knowledge-related activities.

Knowledge Management Roles and Organizational Structure

  • Knowledge management activities may be centralized in a Knowledge Management Office.
  • Or responsibility for knowledge management may be located in existing departmental functions, such as the Human Resource (to manage intellectual capital) or IT departments (for content management, social computing etc).
  • Or Different departments and functions may have a knowledge management function and those functions may not be connected other than informally.

Knowledge Worker

Knowledge worker: a term coined by Peter Drucker in 1959

  • Is one who works primarily with information.
  • One who develops and uses knowledge in the workplace.
  • Who adds value by processing existing information to create new information, which could be used to define and solve problems.
  • Examples: engineers, doctors, lawyers, software developers, managers, diplomats, lawmakers, marketers and bankers.
  • Knowledge workers use their intellect to convert their ideas into products, services, or processes.

Management of Knowledge Workers

  • Can produce more when empowered to make the most of their deepest skills.
  • Knowledge workers management themselves; they have to have autonomy.
  • Can often work on many projects at the same time.
  • They know how to allocate their time.
  • Continuous innovation and creativity and therefore, continuous improvements have to essential part of their jobs.
  • Knowledge work requires continuous learning and to perfect oneself, it even requires continuous teaching.
  • Knowledge worker productivity is a matter of quantity as well as quality.
  • Can multiply the results of their efforts through soft factors such as emotional intelligence and trust.
  • Organizations designed around the knowledge worker (instead of just machine capital) are thought to integrate the best of hierarchy, self-organization and networking.
  • Knowledge workers cannot be managed as subordinates; they are associates.
  • Enhancing productivity of knowledge workers requires that they are seen and treated as "assets" and not just "costs".
The Knowledge Age

First wave: Agricultural Age with wealth defined as ownership of land.

Second wave: Industrial Age when wealth was based on ownership of capital, i.e. factories.

Third wave: Knowledge Age where wealth is based upon the ownership of knowledge and the ability to use that knowledge to create or improve goods and services.

In the Knowledge Age, 2% of the working population will work on the land, 10% will work in industry and the rest will be Knowledge Workers.

For More Guidance, Assistance, Training and Consultation


Training on the subjects of "Knowledge Management", "Knowledge Worker" and "Knowledge Worker Productivity" is imparted by Prodcons Group's Mr Shyam Bhatawdekar and/or Dr (Mrs) Kalpana Bhatawdekar, the renowned management educationists and consultants and trainers- par excellence, with distinction of having trained over 150,000 people from around 250 organizations. Implementation of "Knowledge Management" initiative is facilitated by the team of Prodcons Group.

Also refer: (Prodcons Group), (Training Programs by Prodcons Group), (Productivity Consultants)

Other Topics of Interest

All Management Topics (General Management, Marketing and Sales, Service, Operations/Manufacturing, Quality, Maintenance, Human Resources, Finance and Accounts, Information Technology, Life Management)

The topics are listed in alphabetic order:

(Home Pages for All the Management Topics) and
(Building Leadership and Management)
(Alphabetic List of All Management Topics)
(Home Page for Writings of Shyam Bhatawdekar)
(5S Housekeeping)
(Activity Based Costing- ABC)
(Anger Management)
(Assessment Centers)
(A to Z of Management Systems)
(A to Z of Quality Techniques)
(Balanced Scorecard)
(Basic Statistics)
(Behavioral Safety)
(Body Language or Non-verbal Communication)
(Books- Best Management Books)
(Business Ethics and Ethics in Management)
(Business Plan)
(Business Process Reengineering- BPR)
(Career Planning within Organizations)
(Case Method)
(Case Studies in Management)
(CEO Roles, Qualities and Competencies)
(Change Management)
(Competencies- Life Management)
(Competency Matrix)
(Conflict Management)
(Corporate Governance)
(Cost Management)
(Cost of Quality- COQ)
(Counseling at Workplace)
(Creativity and Innovation)
(Critical Thinking skills)
(Cross Cultural Etiquette and Manners)
(Customer Orientation)
(Customer Relationship management- CRM)
(Daily Management)
(Decision Making)
(Design for Manufacture)
(Dining Etiquette and Table Manners)
(Discipline at Work)
(Do This Today)
(Dream Exotic)
(Effectiveness and Efficiency)
(Effectiveness Management: HSoftware)
(Efficiency Techniques: Work study: Motion and Time Study)
(Efficient Work Methods or Practices)
(Email Etiquette)
(Emotional Intelligence)
(Enterprise Resource Planning- ERP)
(Entrepreneurship and Entrepreneur)
(Executive Etiquette and Manners)
(Exit Interview)
(Financial Ratios and Financial Ratio Analysis)
(Financial Services)
(Functions of Management)
(Gemba Kaizen)
(Genuine Professional)
(Global Mindset)
(Goal/Target Setting)
(Group Discussion)
(Group Dynamics)
(How to Be a Good Boss)
(How to Get Promoted)
(How to save Money)
(HR Dynamics)
(HR Strategies and Functions)
(Human Capital Architecture)
(Human Relations)
(Human Resource Planning)
(Human Software- HSoftware)
(Internal Motivation or Self Motivation)
(Interpersonal Relations)
(Interview Skills)
(Interview Preparation for Job Seekers)
(Interview Questions)
(Just in Time Management- JIT)
(Knowledge Management)
(Lead Time Management)
(Lean Enterprise)
(Learning Organization)
(Life Management: Competencies)
(Life Management: Effectiveness Management: HSoftware)
(Life Management: I Am Liberated)
(Life Positions and OKness)
(Life Skills)
(Management Anecdotes)
(Management Book- Best Books)
(Management Information System- MIS)
(Managing/conducting Meetings)
(Management Notes- Free and Authentic)
(Marginal Utility)
(Marketing Management Overview)
(Marketing Management Tasks)
(Marketing Orientation)
(Market Research)
(Market Segmentation)
(Musings of Shyam Bhatawdekar on every topic on the earth)
(Negotiation Skills)
(Negotiation Tactics)
(Objection Handling)
(Organization Development- OD)
(Organizational Culture)
(Out of Box Ideas)
(Ownership on Job)
(Paradigm and Paradigm Shift)
(Performance Management and Appraisal)
(Positive Strokes)
(Presentation Skills)
(Problem Solving)
(Profit Improvement)
(Project Management)
(Public Speaking)
(Quality Circles History)
(Quality Circles)
(Quality Function Deployment- QFD and House of Quality)
(Quality Gurus)
(Recession Management)
(Recession and Opportunities)
(Recruitment and Selection)
(Research Methodology)
(Safety and Health Management)
(Sales/Selling Process)
(Sales Promotion)
(Self Motivation or Internal Motivation)
(Self Development)
(Shyam Bhatawdekar’s Articles on Management)
(Six Sigma)
(Six Thinking Hats)
(Soft Skills)
(Spiritual Quotient/Intelligence)
(Statistics- Basic)
(Strategic Management)
(Stress Management)
(Stress Management)
(Success in Life or Success)
(Success in Life or Success)
(Supply Chain Management)
(Supply and Demand)
(Talent Management)
(Team Building)
(Telephone Etiquette)
(Three Sixty Degrees Appraisal System)
(Time Management)
(Total Productive Maintenance- TPM)
(Total Quality Management- TQM)
(Training and Development)
(Trainers’ Qualities)
(Transaction Analysis- TA)
(TRIZ- Inventive Problem Solving)
(Value Engineering/Analysis)
(Winners and Losers)
(Work Study: Method Study and Work Measurement)
(Work Methods or Practices: Efficient)
(World Class Manufacturing)
(Writings of Shyam Bhatawdekar on Management)
(Written Communication)
(Zero Based Budgeting)

Counseling: General and Psychological
(Anger Management)
(Children’s Behavior Problems)
(Cholesterol Control)
(Counseling: Psychological)
(Counseling: Psychological)
(Cross Cultural Etiquette)
(Do This Today)
(Executive Etiquette and Manners)
(Family Counseling)
(Health: Homeopathy)
(LifeManagement: Competencies)
(Life Management: Effectiveness Management: HSoftware)
(Life management: I Am Liberated)
(Marriage Counseling)
(Ownership on Job)
(Parental Responsibilities)
(Qualities of Spouse)
(Quit Smoking)
(Self Development)
(Spiritual Quotient/Intelligence)
(Stress Management)
(Stress Management)
(Success in Life or Success)
(Success in Life or Success)
(Swine Flu and Its Prevention)
(Telephone Etiquette)
(Winners and Losers)

About All the Products
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Home Tips
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(Do This Today)
(Entertainment: Movies)
(Oscar Award Movies)
(Entertainment: Recommended Hindi Movies)
(Entertainment- Hindi Movies of Your Choice)
(Plagiarized, Copied or Inspired Hindi Movies)
(Health: Homeopathy)
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(Jewelry Design)
(Recipes: Easy to Cook)
(Recipes: Exotic)
(Stories for Children)
(Travel and Sightseeing- India)
(Travel and Sightseeing- World)
(World Heritage Sites)

General Knowledge and Out of Box Ideas
(General Knowledge- GK)
(General Knowledge- Top 5 of Everything)
(General Knowledge- Top 10 of Everything)
(Out of Box Ideas)
(Shyam Bhatawdekar’s Knols)
(Running Commentary on the Run)